Privacy Notice for Clients
We care about your privacy. We handle your personal data in line with UK GDPR and the Data Protection
Act 2018.
Data controller
Ark Vet Clinic Ltd, 479 Main Street, Coatbridge, ML53RD
Email: [email protected] • Phone: 01236 432448
What data we collect
Your contact details and pet details
Medical history, treatment notes, and insurance information
Payment details and account records
Communication records (calls, emails, messages)
CCTV images if you visit our premises
Why we use your data (lawful bases)
To provide veterinary care and manage your account: contract
To meet legal requirements and professional obligations: legal obligation
For urgent care where life is at risk: vital interests
For practice safety, quality, and business operations: legitimate interests
For optional updates or marketing: consent (you can opt in or out at any time)
Sharing your data
We only share what is necessary with:
Referral hospitals, laboratories, and emergency providers
Insurers, microchip databases, and regulators
Payment processors and IT service providers (secure and under contract)
We do not sell your data. International transfers are avoided; if required, appropriate safeguards are used.
How long we keep it
We keep records only as long as necessary, typically up to 7 years after your last interaction or as required
by law and professional guidance.
Your rights
You can:
Access your data and receive a copy
Ask us to correct inaccurate data
Ask us to delete or restrict use of your data, in certain cases
Object to certain uses, including marketing
Ask for data portability, where applicable
To exercise your rights, contact us using the details above.
Complaints
If you’re concerned, please contact us first. You can also complain to the Information Commissioner’s
Office: ico.org.uk • 0303 123 1113 • Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Last updated: 28 October 2025